Concept Facilities

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, we recognise that there may be times when our customers may not be completely satisfied. I would like to think that all complaints would have been rectified before using this policy however in the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible.

Either contact us on 0191 9031839 or write to us at 20 Pennine View Sherburn Hill DH6 1QN.

Alternately email us at:

We aim to respond immediately and where possible will provide a date to remedy any issues. Where we are unable to resolve your complaint using our own complaints procedure as a Which Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you do please contact Which Trusted Traders in the first instance on 0333 2413209.

For The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Click here